How do I make my first
call?
For Dialing Instructions, please refer to our easy 3 steps. Then, click on
the dial button, green telephone, on the right side of the softphone and begin
speaking when the call is answered. To end the call, simply click on the hang-up
button (red phone button) on the left side of the softphone or allow the softphone
to hang-up automatically. Note: For clients that are not originating from
VoIPTREX, you may not need to dial the *1 - *1 invokes the first proxy in
the softphone.
Calling between other
VoIPTREX user
You can call other users in your network for network.
Can I receive incoming
calls when using VoIPTREX ?
YES, you can receive incoming calls to your PC. You can make calls from your
PC to a landline/cellular phone and receive calls as well. You can also receive
calls from another PC via your DID phone number.
Dial-up and your Sofphone
connection?
YES, you can use your existing Dial Up connection to make calls and receive
calls using our network. Please remember that Dial Up is very slow and the
broadband is generally 28k.
Does my network router work with VoIPTREX?
Most recently manufactured network routers will work with the VoIPTREX service right out of the box. If not, or if you are using an early generation router, some settings may need to be adjusted, or a firmware upgrade may be required.
VoIPTREX recommends that you download the latest firmware from your router manufacturer's web site and install it on your router to ensure compatibility and optimal performance. Settings modifications are usually part of the router's configuration software and can be reviewed in the router's instructions.
Both NAT and DHCP must be enabled on your router to use VoIPTREX.
Can I be subscribe to VoIPTREX service and use my existing home networking equipment?
VoIPTREX works with existing home networks that support DHCP and NAT. DHCP stands for Dynamic Host Comfiguration Protocol and is used to assign dynamic IP addresses to devices on your local network. NAT, or Network Address Translation protocol, converts Internet Protocol (IP) address in one network to a known but different IP address in another network.
You do not need to understand how DHCP and NAT work to use VoIPTREX. You just have to have them on your home networking equipment.
Does VoIPTREX service work with wireless ISP networks?
You can connect to VoIPTREX if your wireless Internet Service Provider (ISP) or your home network provides an available Ethernet connection for your VoIPTREX Phone Adapter. Many VoIPTREX customers have wireless networks in their home or subscribe to wireless ISP.
What ports do I need to open if my VoIPTREX Phone Adapter is behind a firewall?
No ports need to be opening if you have a simple NAT router and the VoIPTREX-issued Phone Adapter has a private IP address. Most VoIPTREX customers just connect their VoIPTREX phone adapter to their router and it works. VoIPTREX is designed to work behind NAT routers.
If you have a firewall, you must give the VoIPTREX Phone Adapter rights to access certain Internet ports, including:
5060 or 5061
If my PC connects to the internet through the USB port and has no Ethernet connection, how can the VoIPTREX phone adapter fit into my network?
To use VoIPTREX service
you will need to convert your high-speed Internet connection from USB to Ethernet.
You can convert by connecting your PC and your phone adapter to a router.
To connect your PC to the router, you will also need to install an Ethernet
card in your PC, or you can use a USB-to-Ethernet conversion cable. With this
arrangement, you can use your PC to access the Internet while using the VoIPTREX
service.